Privacy Policy

    Effective Date: July 13, 2026

    Loveless Social ("we," "us," or "our") respects your privacy. This Privacy Policy describes what information we collect, how we use it, how we share it, and your choices.

    1. Information We Collect

    We may collect the following information when you interact with us:

    • Contact information you provide on forms, during calls, or via SMS, including name, email address, mobile phone number, and business name.
    • Communications you send to us, including form submissions, emails, and text messages.
    • Website usage data such as pages viewed, referring URL, browser type, and IP address, collected through cookies and standard analytics tools.

    2. How We Use Your Information

    We use your information to:

    • Respond to your inquiries and provide the services you request.
    • Schedule and manage appointments and consultations.
    • Send service-related and marketing communications via email and SMS (where you have opted in).
    • Send appointment reminders, account updates, and billing notifications.
    • Improve our website, services, and customer experience.
    • Comply with legal obligations.

    3. SMS / Text Messaging Privacy

    No sharing of mobile information for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories listed under "How We Share Information" below exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

    Service providers. We use trusted service providers (such as GoHighLevel / LeadConnector and Twilio) to deliver SMS messages on our behalf. These providers process your mobile number and message content solely to deliver our messages and are contractually prohibited from using your information for their own marketing purposes.

    Consent records. When you opt in to SMS, we record the date, time, and source of your consent (e.g., the specific web form or conversation) and retain this record for compliance purposes.

    Opt out. You can opt out of SMS at any time by replying STOP. You can opt back in by replying START or by submitting a new opt-in through our website.

    4. How We Share Information

    We do not sell your personal information. We may share information only in these limited circumstances:

    • Service providers who help us operate the business (e.g., CRM, email marketing, SMS delivery, analytics, payment processing), under written contracts that restrict their use of your data to providing services to us.
    • Legal compliance when required by law, subpoena, or to protect the rights, property, or safety of Loveless Social, our clients, or others.
    • Business transfers in the event of a merger, acquisition, or sale of assets, in which case affected users will be notified.

    As noted in Section 3, mobile information and SMS opt-in data are never shared with third parties or affiliates for marketing or promotional purposes.

    5. Cookies & Analytics

    Our website uses cookies and standard analytics tools (such as Google Analytics, Meta Pixel) to understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

    6. Data Retention

    We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

    7. Data Security

    We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

    8. Your Rights

    Depending on your jurisdiction, you may have the right to:

    • Access the personal information we hold about you.
    • Request correction or deletion of your information.
    • Opt out of marketing communications at any time.
    • Opt out of SMS messages by replying STOP.

    To exercise any of these rights, email dominick@lovelesssocial.com.

    9. Children's Privacy

    Our services are not directed to anyone under 18, and we do not knowingly collect personal information from children.

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. The "Effective Date" above will reflect the latest revision.

    11. Contact

    Questions about this Privacy Policy or our data practices? Email dominick@lovelesssocial.com.